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Eden Rock & COVID-19:FAQs


Eden Rock & COVID-19 FAQs


• When are you reopening?

Eden Rock Carlisle reopened on the 26th of July. Eden Rock Edinburgh remains closed for the time being in accordance with the Scottish Government’s guidance.


• Do I need to wear a mask?

We ask that all customers please wear a mask when entering the building, in the shop, toilets, and whilst using common areas around the centre. You do not have to wear a mask while climbing if you choose not to, however we do encourage the use of masks at all times.


• How is Eden Rock managing social distancing?

We will be managing social distancing in ways you’ll no doubt already be familiar with. This includes markings on the ground to assist with queue spacing, arrows to indicate the direction or travel around the centre, screens between customers and reception staff, a one way system for entry and exit as well as managing capacity for the centre as a whole.


• How has Eden Rock adapted it’s cleaning policies in response to COVID?

We will continue to carry out daily cleaning of the centre, however we will clean high traffic areas and door handles/push plates on a more regular basis throughout the day. 


Our expectation is however, that customers will be responsible for their own hygiene whilst using the centre. This includes but is not limited to: use of the provided hand sanitiser on entry and exit, as well as throughout your session. We also ask that customers wipe down gym equipment after use with the spray and paper towels provided.


• How is Eden Rock’s capacity being decided?

We are basing our capacity on the guidance of the Association of British Climbing Walls. The capacity is currently based on an area of 9msq per person, however we have been conservative with our capacity in order to allow for plenty of space for everyone using the centre. 

Certain areas of the wall such as the gym, kids room and training areas may have additional signage indicating maximum occupancy at any one time and we ask that you adhere to these. 



• How is capacity being managed?

We are now operating a sign-in and sign-out system in the wall. This allows us to see exactly how many people are in the wall at any one time. The only change for our customers is that you need to remember to sign out before you leave the wall!

• Can I still just turn up to climb at any time?

Yes! You don’t need to book, however we’d recommend checking our live capacity feed for up to date info on how many people are in the wall. If we’re full, you may have to wait.

• Can I bring my kids or guests? What about dogs?

Currently, no. We are initially allowing experienced adult climbers and existing members only. This means temporarily no kids, novice climbers or guests. This will be under constant review and we will most likely extend our entry policy to allow novices, kids and non-members in the coming weeks. We also ask that you refrain from bringing your dog to the centre at this time.



• I had my pass frozen - do I need to do anything?

All frozen passes will be unfrozen from the day we reopen. You don’t need to do anything!



• I’m worried about climbing when it’s busy - is there a quieter time of day?

Generally our walls are quietest between opening and 4pm, so if you can, please come climbing during the day. Check the current capacity on the website if you’d like to get an idea of how many people are in before you visit. 



• Are toilets and changing rooms open as normal?

Our toilets and changing rooms will be open, but will be one in, one out in order to assist with social distancing. Our showers will however be closed for the time being.



• Do I have to use liquid chalk?

Yes - please use liquid chalk instead of loose chalk. Not only will this make the centre a less dusty environment, liquid chalk with a high alcohol content (available in centre) may act as a ‘back-up’ to regular hand washing/sanitiser.

• When can novices and guests visit the centre?

TBC - we will announce this in due course. Currently we are only allowing experience adult climbers and existing members to climb at the wall.

• When are classes starting again?

TBC - we will announce the resumption of our various classes in due course. The decision will be based on our risk assessment as we must ensure that our staff and customers are protected, and that adequate social distancing can be maintained.

• Can I still buy food and drink at Eden Rock?

Yes, we will have takeaway snacks and drinks available for purchase. Please bring your own (full) water bottles as we will not be able to refill customer’s drink containers.

• How will you deal with lost property?

Any lost property items will be stored in quarantine for 72hrs before it can be collected by customers.

• I want to try something on in the shop - can I do that?

No unfortunately as with most other clothing retailers we have had to suspend the option of trying on garments prior to purchase.

• Can external instructors/coaches bring groups?

Not at this time - we are currently operating a members only system meaning that novices and anyone needing supervision cannot climb. Please contact us first if you are interested in bringing a group.

• Do you have a system in place to assist with ‘Test and Trace’?

We are required to keep a record of who climbed at the centre and when, so that in the event of a positive COVID test, we can assist the relevant authorities in contacting anyone who may be affected.

If you have any questions which are not answered above or on our COVID Customer Information post please feel free to contact us and we'll do our best to help!